1. Refund Window
Customers may request a refund within 14 days of purchase if they experience technical issues that prevent the proper use of our services or if the service does not meet their expectations. Refund requests beyond this period will be considered on a case-by-case basis, particularly for enterprise clients who may require an extended evaluation period of up to 30 days.

2. Refundable Items

• Subscription Fees: Only fees for the current billing cycle are eligible for a refund. Payments for prior billing periods are non-refundable.
• One-Time Payments: If applicable, one-time purchases may be refunded within the designated refund window based on the nature of the issue.

3. Non-Refundable Situations
Refunds will not be provided in the following cases:

• If you change your mind after purchasing a plan or service.
• If you fail to cancel your subscription before the renewal date.
• If the service does not meet your expectations but is functioning as described.
• If your account is terminated due to a violation of our Terms of Service.

4. Refund Process
To request a refund, customers must:

• Submit a refund request via email at support@parsingpal.com
• Provide details regarding the issue, including any relevant screenshots or error messages.
• Allow 7-10 business days for the refund to be processed after approval.

Refunds will be issued to the original payment method used during the purchase.

5. Dispute Resolution
We prioritize resolving disputes efficiently through our customer support channels:

• Customers should first contact our support team at support@parsingpal.com for any service-related concerns.
• If the issue remains unresolved, it will be escalated to management for further review.
• We strive to resolve all disputes amicably. However, in cases where a mutual resolution is not reached, customers may explore legal avenues in accordance with applicable laws.

6. Changes to This Policy
ParsingPal reserves the right to update or modify this Refund and Dispute Policy at any time. Any changes will be posted on this page with the updated effective date.
For any questions or concerns, please contact us at support@parsingpal.com

We appreciate your business and are committed to ensuring a smooth experience with our services.